Refund and Cancellation Policy

  1. Customers may cancel bookings within 48 hours of the scheduled tour.

  2. Cancellations made within 24 hours of the tour will incur a 50% refund.

  3. No refunds will be issued for last-minute booking cancellations.

  4. Bookings may be canceled and rescheduled or refunded in case of adverse weather conditions.

  5. In the event of technical issues, bookings can be canceled, rescheduled, or refunded.

  6. No refunds will be provided for late arrivals for boarding.

  7. If the customer provides the wrong booking date and misses the tour, no refund will be processed.

  8. Refunds will not be issued after the tour for any reason; any issues must be addressed during the tour.

  9. Hello Tours LLC acts as an agent and is not liable for any issues related to tours and excursions.

  10. Hello Tours LLC bears no responsibility for accidents, incidents, or any issues related to the tours.

Please note that these policies are subject to change without prior notice. Customers are advised to review them before booking a tour with Hello Tours LLC.