1. Once you made online booking you will receive confirmation Email/SMS/Call from our side within 30 minutes
2. Once you made payment no refund on last minute, while within 24 hours cancellation full refund applicable
3. Any issue on board need to resolve with the concern manager / owner same time as we Hello Tours LLC is not responsible for the same.
4. Advance payment is mandatory for any package you select either online credit card/ bank deposit.
5. If Customer didn’t reach for the booked tour due to any reason no refund will be applicable.
6. The tour operator has the right to postpone the cruise due to bad weather / technical problems or force majeure.
7. Once booking confirmed guest can't cancel the booking at last minutes
8. Any damages to the tour premise by guests, will be responsible to pay for it.
9. For identification Guest must carry original ID card / Emirates ID / driving license if he is a residence and for Tourist passport is a must.
10. Advance payment is mandatory as per company policy.